Returns and Refunds
1.) Methods and procedures.
Pursuant to articles 45 and subsequent of Legislative Decree 21/14, if the customer is a final consumer, he has the right to withdraw from the purchase contract.
1.1 The Customer may exercise the right of withdrawal, By and no later than 14 (Fourteen ) calendar days, through the Return procedure available in the purchase area of the personal profile registered on the site or through the means of communication available to the Customer (WhatsApp and e-mail).
1.1b Customized products (e.g. initials on the product or modifications) CANNOT be returns.
1.2 In the event of withdrawal from the contract, payments made to Tramp di Giannone Pasquale, respecting All the terms willing to follow:
2.) Conditions.
The return shipping costs are at your expense, we only refund the returned item.
2.1 The deadline is met if the consumer sends back the goods Before the expiry of the fourteen days.
2.2 Our company may withhold the refund until it has received the goods as stated in the art. 56 of Legislative Decree 6 September 2005, n. 206 - Consumer Code.
2.3 Each procedure for Returns is described in detail below.
3.) Procedure.
The procedure for making your return will be briefly described
Contact customer service at the e-mail address: ordini@bottegaventuno.it and send the "Return" request, with the reason for the return.
The disposable tag (Guarantee Seal) is perfectly intact and, therefore, is not been removed from the product and each product to be returned is in the same condition in which it was originally sent to you and must be packed in an orderly and accurate manner, and has not been used and/or washed and/or treated in any way.</div >
Boxes, protective bags and accessories must be the same as the shipments.</div >
If the tag (Guarantee seal) has been removed and/or cut, DO NOT will be able to proceed with the return.
The customer has two options for returning the goods:
A. Shipping by customer
The customer independently sends the goods by a courier of his choice to our address, the shipment must be tracked and insured, as our company will not respond and assumes no responsibility if the goods arrive damaged or are lost. Once the goods have arrived at our premises, the latter will be checked and we will then refund .
B. Collection at your home (ITALY and Italian addresses only)
We can make the collection (ITALY only) at the requested address, even different from the 'order. The costs for the service vary according to the area, the prices start from a minimum of €15. (For disadvantaged/remote islands and areas the costs start at a minimum of €20) which will be deducted from your refund. (For smaller islands, the cost must be defined according to the area). The cost of the service may vary if the original boxes are not used and/or more products are returned.
4.) Refund.
4A) Refunds will be made using the same means of payment used for the initial transaction and it won't be possible to change it.
If the customer has paid on delivery, in this case, he must choose the Bank Transfer for the refund, and provide us with the refund information.
The refund will be made after checking the goods, the customer will receive an email from the refund has been made. The cost of the cash on delivery service, shipping, and gift wrappings are non-refundable.
4B) Refund with Promo or Active Sales
In the event of partial return of an order in which there was a minimum charge for a promo or sales (e.g. €30 discount on a minimum purchase of €199), if the residual value of the order, following the return, is lower than the minimum required purchase, the discount applied will be deducted from the refund.</div >
4C) Customized products CANNOT be Returned
5.) Exchange goods.
4.1 The exchange of the goods is considered as a RETURN, and therefore will be treated as such . The collection costs are at your expense.
4.2 The change is no longer possible after 14 (fourteen) days.</div >
4.3 The exchange must be made with products of the same or higher cost.</div >
4.4 If the selected product has a lower value, the remainder will be converted into a voucher, usable on the site without deadlines.
4.5 Customized products cannot be exchanged or returned
6.) Notes.
The return address is: Vico San Domenico Maggiore, 21 - 80134 Naples< /div>